FAQ

Creating an account is fast. Click Sign Up, enter your email, choose a password, and provide basic personal details like name and date of birth. You’ll need to confirm your email address to activate the account. Make sure all information matches your government ID to avoid delays during verification. New players should also opt into any welcome offers they want to use and read the specific bonus terms before depositing. If you run into trouble, our support team can guide you step-by-step.

DuckyLuck offers a generous welcome package for new players, automatically applied on your first qualifying deposit. The standard welcome is a 500% match up to $2,500 plus 150 free spins (50 spins per day for 3 days). Wagering for this bonus is typically 30x the deposit plus bonus, with a $25 minimum deposit, a 10x maximum cashout cap relative to your deposit, and $100 maximum cashout on free spins. There’s also an enhanced crypto welcome (600% up to $3,000) with different wagering terms. Always check the full bonus terms for exclusions, eligible games, and maximum bet rules before playing. For full details, visit our welcome bonus page.

At this time, DuckyLuck does not offer regular no-deposit bonus codes. Most promotions are deposit-based and are applied automatically when you make a qualifying deposit. Occasionally, limited-time promotions or VIP offers may provide free spins or bonuses without a deposit, but these are rare and subject to strict terms. For the latest promotions, check the Promotions page in your account or contact support to ask about current offers.

DuckyLuck supports a wide range of payment options, including major cards, bank transfers, prepaid vouchers, and many cryptocurrencies. Popular choices include Visa, MasterCard, American Express, Discover, Neteller, Skrill, PaySafeCard, Neosurf, Zelle, bank wire, and crypto options like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, and Tether. Minimum deposits usually start at $25 for bonus-eligible offers. Withdrawal processing times vary by method and verification status. For step-by-step guidance about deposits, withdrawals, fees, and processing times, see our payments page.

Wagering requirements tell you how many times you must play through a bonus before you can withdraw winnings. At DuckyLuck, the standard welcome bonus uses a 30x wagering requirement on the deposit plus bonus value, while crypto welcome offers may use 40x. Games contribute differently toward wagering, and Live Dealer games, Craps, and progressives are typically excluded from bonus play. Free spins winnings are often capped (for example, $100 maximum). Always read the full bonus terms to understand contribution rates, maximum bet limits, and the time frame to meet requirements.

Yes. While a bonus is active, there is usually a maximum bet limit—commonly $10 per spin or per round—to prevent bonus abuse. Certain games, such as Live Dealer titles, Craps, and progressive jackpots, are excluded from bonus wagering. If you exceed bet limits or try to use excluded games to meet wagering, you risk voiding the bonus and any winnings. Always review the bonus terms for the exact limits before playing.

DuckyLuck features a broad selection of slots, table games, and specialty titles from reputable providers including Betsoft, Bgaming (Softswiss), Spinomenal, Rival Gaming, Tom Horn, Fugaso, BetOnSoft (Saucify), Arrow’s Edge, Dragon Gaming, Felix Gaming, and Qora. You’ll find classic and video slots, video poker, blackjack, and roulette variants, plus occasional exclusive titles. Note that Live Dealer games and progressives may be limited or excluded from certain promotions. Use the search and filters in the games lobby to find titles, jackpots, and provider-specific content.

DuckyLuck operates under applicable online gaming regulations; the site footer and Terms & Conditions list the current licensing jurisdiction and regulatory details. The casino uses certified RNGs for fair outcomes on slots and table games, and reputable software partners provide most game logic. For added confidence, look for audit reports or seals from independent testing labs in the site footer. If you have questions about licensing or fairness, support can point you to the relevant documentation.

To comply with regulations and protect your account, DuckyLuck requires identity and address verification before processing withdrawals. Typical documents include a government-issued photo ID (passport, driver’s license, or national ID), and a recent proof of address (utility bill, bank statement, or official letter) dated within three months. For large withdrawals, the casino may also request a copy of the card used for deposit (with middle digits masked) or additional documentation to confirm ownership of crypto wallets. Upload documents securely in your account’s verification area to speed up processing.

Yes. DuckyLuck is built to work on mobile devices through a responsive site that runs in modern browsers on iOS and Android. You can create an account, deposit, claim bonuses, play most slots and table games, and request withdrawals from your device. Some desktop-only features or third-party live dealer streams may be limited on smaller screens, so for the best experience try a tablet or a desktop for complex games. Keep your browser updated and allow any necessary permissions for best performance.

DuckyLuck uses industry-standard security measures to protect account data and transactions. That includes SSL/TLS encryption for data in transit, secure storage practices, and routine account-monitoring for suspicious activity. You should protect your login by using a strong, unique password, enabling any available account protections, and keeping your device secure. If you suspect unauthorized access, change your password immediately and contact support. The casino’s privacy policy explains how data is processed and retained.

You can reach DuckyLuck support via live chat and email. Live chat is the fastest option for account or gameplay issues, and email support is available at support@duckyluck.ag for detailed requests or document submissions. Response times vary by channel and volume, but support aims to resolve common questions quickly. If you need help with verification, payments, or technical problems, include your account ID and relevant screenshots to speed up assistance. For general help and troubleshooting resources, visit our support center.